Refund policy

You're in Safe Hands!

At The Crockenza, we want you to shop with complete confidence and stress-free. If something isn’t right, we’ve got your back with a simple and flexible return process.

Return Eligibility

We offer a 3-day return policy. To be eligible, you must initiate your return request within 3 days of receiving your order.

To qualify for a return:

  • The item must be in the same condition as when you received it — unused, with original tags, and in its original packaging.

  • Proof of purchase is required.

How to Initiate a Return

You can request a return by contacting us:

Once your return request is approved, we’ll send you a return shipping label and instructions on how and where to send your package.
Note: Items sent back without prior approval will not be accepted.

Note: Return shipping costs are the responsibility of the customer.

Damages or Wrong Items

If your order arrives damaged, defective, or incorrect, please contact us immediately with an unboxing video. We’ll review the issue and take quick action to resolve it.

Exchanges

Need something else? The fastest way is to return the item you have. Once your return is accepted, you can place a separate order for the new item.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund (excluding delivery charges & 4% COD tax) will be processed back to your original payment method within 10 business days.

Please note that it may take some time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at,
thecrockenza@gmail.com
WhatsApp: 0317-8267292